iAquaLink 2.0 Support (iQ20)

If you need assistance, please click on "Contact" to submit an online request, or contact your local dealer.

iAquaLink 2.0 Setup

Welcome, and thank you for purchasing iAquaLink 2.0!

How do I set-up iAquaLink wireless parameters using a computer?
See the Quick Start Guide to learn how to set up a Wi-Fi connection with iAquaLink 2.0. Unlike the 1st generation iAquaLink, there is no software to download. Laptops and USB cables are not required. With iAquaLink 2.0, Wi-Fi setup is done wirelessly using a smart device. You will need a smartphone or tablet to perform Wi-Fi setup using the Hotspot setup method (any iPhone, iPad, Android device, Windows Phone, or tablet will work). If the router supports WPS Pushbutton setup, and if this functionality is enabled on the router, the iAquaLink 2.0 can also be connected using WPS Pushbutton authentication.
How do I determine WiFi signal strength between iAquaLink 2.0 and the router?
With iAquaLink 2.0, using the HotSpot setup method (see Quick Start Guide), the setup procedure will provide signal strength indicators via the smartphone or tablet. This can be used to determine the ideal physical install location prior to permanently installing the iAquaLink 2.0 device.
How do I set-up a wired connection to iAquaLink?
1. Remove the two (2) screws from the cover of the iAquaLink 2.0 antenna. Remove the gasket and cover. 2. Locate the WiFi/WIRED switch and ensure it is in the WIRED position. 3. Using standard Ethernet cable, connect one end of the cable into the connector on the device board. Connect the other end to the home network’s router. 4. To allow the cable to exit the device, grasp the break-away piece and move it back and forth until it snaps off. 5. Wrap the cable as shown inside the device and use the break-away as an exit hole (see Quick Start Guide). 6. Replace the gasket cover, and two screws.
How should I position iAquaLink for maximum Wi-Fi performance?
1. Attach the iAquaLink 2.0 antenna as close to the home’s router as possible. 2. Locate the WiFi/Wired switch and ensure it is in the WiFi position 3. Mount the iAquaLink 2.0 antenna at least 6 ft. (2 m) high and 10 ft. (3 m) from any electric motor, device, or metal object. 4. If signal strength is weak, there are several ways to improve it:
  • Try to change default Wi-Fi channel to a better one from your personnal router's setting menu.
  • Up to 100 ft. (30 m) of 4-wire (22 AWG / 0,5 mm² solid copper) cable can be used to connect the iAquaLink device to move it closer to the home’s router. Use one continuous cable - DO NOT splice.
  • A Wi-Fi range extender can be added to the home’s network (available at most electronics stores).

iAquaLink 2.0 Brochures and Manuals

iAquaLink 2.0 Quick Start Guide
Languages: FR/EN/ES/IT/DE/PT
AquaLink TRi Manual Installation
Languages: EU

Frequently Asked Questions

What is iAquaLink? How is iAquaLink 2.0 different from the original version?
iAquaLink is a system: a connecting device (iAquaLink 2.0), a power center (AquaLink TRi), a web service, and a set of mobile and web apps to allow pool owners and pool professionals easy, convenient control of the pool system, from web-connected devices. iAquaLink 2.0 and the first generation iAquaLink devices provide the same end-user experience. iAquaLink 2.0 contains Wi-Fi communication enhancements making it easier to connect device to home Wi-Fi networks. Some of the features include: a stronger Wi-Fi signal for increased range and support for both 802.11b & 802.11g so that it can communicate with a wider selection of commercially available Wi-Fi routers without having to change the router's settings. It also eliminates the need for an on-site computer installation. With iAquaLink 2.0, the homeowner or pool professional can credential the device (setup the Wi-Fi network name & passphrase) using any smartphone or Wi-Fi enabled device. iAquaLink 2.0 offers a faster, more streamlined Wi-Fi installation experience.
Where are the Windows and Mac Wi-Fi setup tools for iAquaLink 2.0?
iAquaLink 2.0 does not require these. iAquaLink2.0 is set up using a smartphone or tablet, or using WPS push button Wi-Fi setup technology.
Where can iAquaLink 2.0 be installed?
iAquaLink 2.0 can be installed on virtually any pool system. Installation options are available for virtually any Zodiac AquaLink automation system ever made.
What does iAquaLink 2.0 "installation" consist of?
Zodiac automation installation consists of wiring the iAquaLink 2.0 antenna to the RS485 communication port on AquaLink TRi automation system. This must be done by a licensed electrician or a qualified pool professional. The device is weatherproof so it can be mounted in the best position for connection to the modem/router. Once installed, the device connects to the internet, via the pool-owners existing router. The iAquaLink 2.0 device can connect via Wi-Fi (wireless) or Ethernet (wired).
Where can iAquaLink 2.0 be used?
iAquaLink 2.0 can be installed on any AquaLink automation system with up to date firmware, and wherever internet access is available. The iAquaLink account and the mobile & web apps are free to get and free to use. Once set up, iAquaLink apps can be used anywhere in the world, 24/7, as long as they have an internet connection.
What devices are compatible with iAquaLink apps?
Apps are available for almost all smartphones & tablets. Native Apple® and Android® apps are available from Apple's App Store and from Google Play®. An HTML5 mobile web-app can be used on many other (non-iOS and non-Android) smartphones and tablets. It can be accessed directly at iAquaLink.com/mobile (not case sensitive).
Is a mobile device included with iAquaLink 2.0?
No mobile device is included. iAquaLink 2.0 runs on your existing devices.
What are the costs associated with iAquaLink?
Zodiac automation with iAquaLink 2.0 devices are sold through pool professionals. The device needs to be installed by a licensed electrician or qualified pool professional. They can provide you with an installation estimate or quote. The iAquaLink account is free, and takes just moments to set up. The iAquaLink apps are free to download and use - data charges from your mobile service provider may apply. The iAquaLink service is free – there are no ongoing or subscription costs.
What if I already have other user interfaces?
If you already have an AquaLink control system with other interfaces (availability depending on countries), you can continue to use them with iAquaLink, however they are not necessary - iAquaLink can be your only interface.
Is there any advantage to using a “hard-wired” interface?
iAquaLink is the easiest to use, most powerful interface we've ever made. Because it takes advantage of existing computers, and web-connected devices, there are no unsightly wires to route through the home, wall panels, or charging bases required. iAquaLink 2.0 does require an Internet connection, as does the interface being used to control it (smartphone, tablet, computer, etc.).
Can I share control with family, friends, or pool service companies?
Yes, you can share control with anyone you choose. iAquaLink is extremely flexible: everyone can share one iAquaLink account and password, or each person can set up their own account with their own password. The homeowner ultimately chooses who has access to the pool.
What can be controlled using iAquaLink?
Virtually all pool equipment and settings can be controlled using iAquaLink. It's like having control of the pool in your smartphone. With iAquaLink, you can monitor and control pumps, pool lights, temperature settings, heating systems, water features such as waterfalls, water jets, spill-overs, and more. Outside the pool, landscape lights can also be controlled. The choices of what iAquaLink can control are only limited by your imagination.
What if I have multiple pools, or more than one home?
Multiple pools and multiple locations can be operated from the same app, with just one log-in. To change the pool being controlled, just touch the settings tab and select the location you wish to control. It doesn't get any easier.
How about Security? Can I remove someone's access to my pool?
The homeowner has full control of who has access to the iAquaLink. While connected to the home network (the same network the iAquaLink 2.0 is connected to), you can remove your pool from other user accounts. Your iAquaLink 2.0 device is as secure as the network it is connected to. Reasonable steps can be taken to secure your home network - such as changing the SSID (the network name), not broadcasting the SSID, or changing the network password (sometimes referred to as passphrase or key). Because all routers are slightly different, detailed instructions on how to do this may be found in the owner's manual for the router, or by contacting the router manufacturer's customer or technical support department.
Can I install iAquaLink 2.0 myself?
Installing an automation system with iAquaLink 2.0 is not a DIY project. Installing the iAquaLink 2.0 device can involve working in close proximity to high-voltage, high-current electrical systems which have the potential to cause severe injury or death. It also requires detailed knowledge of how a pool automation system operates. Only a licensed, qualified pool professional or electrician should attempt to install iAquaLink, and only after having read and understood all warnings contained in the Quick Start Guide or the AquaLink TRi installation manual.
Does iAquaLink support multiple languages?
iAquaLink currently supports English, French, Spanish, German, Italian, Portuguese, Dutch and Swedish with more to come in the future. In addition, the iAquaLink apps will detect the language used on the smart phone or tablet, and use that language as the default.